How do I set up email forwarding?
Keep your existing support email address. Just forward everything to cStar and we'll handle the rest.
Quick Setup
- Go to Settings > Email
- Copy your unique forwarding address:
inbox-abc123@mail.cstar.help - Set up forwarding in your email provider
That's it. Emails become tickets automatically.
Provider-Specific Instructions
Gmail/Google Workspace
- Go to Gmail Settings (gear icon)
- Click Forwarding and POP/IMAP
- Click Add a forwarding address
- Paste your cStar forwarding address
- Click the confirmation link in cStar (check your inbox)
- Select Forward a copy and save
Pro tip: Choose "keep Gmail's copy in the inbox" if you want backup copies.
Outlook/Microsoft 365
- Go to Settings > Mail > Forwarding
- Toggle on Enable forwarding
- Paste your cStar forwarding address
- Save changes
Other Providers
Look for "Auto-forward" or "Mail forwarding" in your email settings. It's pretty much the same everywhere.
What Happens Next
Once forwarding is live:
- Emails become new tickets automatically
- Customers get matched by email address
- Attachments come through (PDFs, screenshots, whatever)
- Your replies go back through cStar with proper threading
It's like email, but organized.
Advanced: Custom Domain
Want to use support@yourdomain.com instead of forwarding?
- Go to Settings > Email > Custom Domain
- Add your domain
- Configure DNS records as shown (SPF, DKIM, MX records)
- Verify and activate
This gives you full send/receive from your own domain. Looks more professional, too.
Tips
- Test first: Send a few test emails before switching over completely
- Spam filtering: Set up rules to avoid forwarding spam
- Auto-tagging: Create rules to tag tickets based on subject lines (e.g., "URGENT" → high priority)
Troubleshooting
Emails not showing up? Check these:
- Is the forwarding rule active in your email provider?
- Did you verify the confirmation link?
- Check your spam folder (ironically)
Still stuck? Email us at support@cstar.help. We'll figure it out together.