How do I assign a ticket to someone else?

Sometimes a ticket needs different expertise, or you need to spread the load. Reassigning is straightforward.

Single Ticket

1. Open the ticket
2. Click the Assignee field
3. Pick a teammate from the dropdown

Done. No confirmation dialog.

Bulk Assignment

1. Select multiple tickets using checkboxes in the ticket list
2. Click Bulk Actions
3. Choose Assign to...
4. Select the teammate

Good to Know

XP goes to whoever is assigned when the ticket closes. Not who opened it, not who did most of the work. If someone helped you resolve a ticket, consider sending them a 1-Up.

Add an internal note when you reassign, explaining why. "This needs someone who knows the billing system" or "I'm out tomorrow" gives the next person context.

Check availability before dumping a batch of tickets on someone. Reassigning is about teamwork, not offloading.