Terms of Service

The Deal

What You Get

When you sign up for cStar, you get access to:

• A complete customer support platform
• Ticket management with SLA tracking
• Library for your team and customers
• Live chat widget for your website
• Gamification features (XP, levels, boss battles — the fun stuff)
• All features included — no "premium tiers" or feature gating

We're constantly improving cStar. New features get added regularly, and you get them automatically. No upsells required.

Pricing

$15 per seat per month. A "seat" is an active team member who can access the app.

• Billing is monthly or annual (annual gets 2 months free)
• You can add or remove seats anytime
• Charges are prorated when you make changes mid-cycle
• We use Stripe for payments — we never see your full card number

If we ever need to change pricing, existing customers get at least 90 days notice and are grandfathered at their current rate for at least a year. No bait-and-switch.

Your Responsibilities

We expect you to:

• Keep your login secure. Use a strong password. Don't share it.
• Use cStar legally. Don't use it for spam, harassment, or anything illegal.
• Respect your customers' privacy. You're responsible for complying with privacy laws in your jurisdiction.
• Pay your bill. We'll send reminders before any service interruption.

Our Responsibilities

We commit to:

• Keep cStar running. We target 99.9% uptime. When things break, we fix them fast and communicate openly.
• Protect your data. Enterprise-grade encryption, regular backups, security audits.
• Provide support. Real humans, reasonable response times, actual help.
• Be transparent. About outages, about bugs, about our roadmap.
• No surprise changes. Major changes get advance notice. We won't pull the rug out.

Your Data

Let's be crystal clear:

You can export your data anytime in standard formats. If you leave, your data goes with you.

Third-Party Acknowledgments

cStar may include references to pop culture, games, and media. These are loving homages, not claims of affiliation or endorsement.

• All third-party trademarks belong to their respective owners
• Game mechanics (like maze-chase games, boss battles, XP systems) are genre conventions, not proprietary elements
• Any resemblance to copyrighted characters is incidental and parodic in nature

We respect intellectual property and encourage you to do the same. If you believe we've inadvertently infringed on your rights, please contact us at legal@cstar.help.

Acceptable Use

Don't use cStar to:

We reserve the right to suspend accounts that violate these rules. We'll always try to reach out first, unless the violation is severe.

Account Termination

If You Want to Leave

You can cancel anytime from your account settings. Your subscription continues until the end of the billing period, then you lose access. You have 30 days after cancellation to export your data.

If We Need to End Things

We may terminate your account if you seriously violate these terms (fraud, abuse, illegal activity). We'll try to give warning first unless immediate action is required for safety or legal reasons.

If cStar Shuts Down

If we ever need to shut down cStar (we don't plan to, but honesty matters), you'll get at least 90 days notice and full data export assistance.

Service Availability

We work hard to keep cStar running 24/7. But sometimes things break — servers fail, networks hiccup, bugs slip through. When this happens:

• We'll communicate via our status page and email
• We'll fix it as fast as humanly possible
• We'll be honest about what happened

For extended outages (more than 24 hours in a month), we'll credit your account proportionally. No need to ask — we'll do it automatically.

Limitation of Liability

Here's the legal bit we have to include: cStar is provided "as is." We do our best, but we can't guarantee perfection. Our liability is limited to the amount you've paid us in the last 12 months.

We're not liable for indirect damages, lost profits, or data loss beyond what's covered by our backups. This isn't us being mean — it's standard stuff that lets us offer the service at $15/seat.

Disputes

If we have a disagreement, let's talk it out first. Email legal@cstar.help and we'll work together to find a solution.

If talking doesn't work, disputes will be handled through binding arbitration under the rules of the American Arbitration Association. No class actions — disputes are handled individually. (We know, not fun, but it keeps costs down for everyone.)

These terms are governed by the laws of Delaware, USA.

Changes to Terms

We may update these terms occasionally. When we do, we'll post the new version here and update the "last updated" date. For significant changes, we'll email you directly.

Continuing to use cStar after changes means you accept the new terms. If you disagree with a change, you can cancel your account and we'll refund any unused portion of your subscription.

Contact

Questions about these terms? Want something clarified?