Terms of Service

The Deal

These are the terms that govern your use of cStar. We've tried to make them as fair and straightforward as possible. If something doesn't make sense, email us and we'll explain it in plain English.

By using cStar, you agree to these terms. If you don't agree, that's totally fine - just don't use our service.

Your Account

Account Creation

You need to provide accurate information when creating your account. Use a real email address - we need to be able to reach you.

Account Security

You're responsible for keeping your account secure:

Use a strong password
Don't share your login credentials
Let us know immediately if your account is compromised
You're responsible for all activity on your account

Account Limits

One person, one account. Don't create multiple accounts to avoid paying or to abuse our service. If you need multiple workspaces, contact us - we can usually help.

Using cStar

What You Can Do

Use cStar to provide customer support for your business
Invite team members to your workspace
Customize the platform to fit your needs
Export your data at any time

What You Can't Do

Use cStar for anything illegal or harmful
Spam, harass, or abuse other users
Try to hack, break, or reverse engineer our service
Resell access to cStar without our permission
Use automated tools to create fake accounts or tickets
Upload malware, viruses, or other malicious content

Fair Use

We offer unlimited customers and tickets, but we expect reasonable usage. If you're using way more resources than a typical customer, we'll reach out to discuss it. We're not trying to trick you - we just want to keep the service sustainable for everyone.

Payment & Billing

Pricing

Our pricing is transparent: $15 per user per month. No hidden fees, no surprise charges, no "contact sales" bullsh*t. You only pay for active team members.

Billing

We bill monthly in advance
Adding team members prorates the cost for the current month
Removing team members takes effect at the next billing cycle
We'll email you before charging your card
All prices are in USD

Free Trial

Your free trial gives you full access to cStar for 14 days. No credit card required. When the trial ends, you can add billing info to continue or just walk away - we'll keep your data for 30 days in case you change your mind.

Refunds

We offer a 30-day money-back guarantee. If you're not happy, email us and we'll refund your payment, no questions asked.

Your Data

You Own Your Data

All the content you create in cStar belongs to you. Customer conversations, knowledge base articles, team notes - it's all yours.

Data Export

You can export your data at any time in standard formats. No lock-in, no export fees. If you need help migrating to another platform, we'll even help you do it.

Data Deletion

When you delete your account, we delete your data within 30 days. We may keep some information for legal or security reasons, but we'll tell you what and why.

Service Availability

Uptime

We work hard to keep cStar running 24/7, but sometimes things break. We target 99.9% uptime and we'll be transparent about any issues on our status page.

Maintenance

We occasionally need to take the service down for maintenance. We'll give you advance notice when possible and keep downtime to a minimum.

Termination

You Can Leave Anytime

Cancel your account whenever you want. No contracts, no cancellation fees, no trying to convince you to stay. Just go to your settings and click "Cancel Account."

When We Might Terminate Your Account

We really don't want to do this, but we might need to if:

You violate these terms repeatedly
You don't pay your bills
You use the service for illegal activities
You abuse or harass our team or other users

If we do need to suspend your account, we'll give you a chance to fix the problem first. We're not looking for excuses to kick people out.

Legal Stuff

Liability

We provide cStar "as is" and we can't guarantee it'll be perfect. If something goes wrong, our liability is limited to the amount you've paid us. We're not responsible for lost profits, data, or other indirect damages.

Disputes

If we have a disagreement, let's try to work it out directly first. If that doesn't work, these terms are governed by U.S. law and any disputes will be resolved in federal or state courts in Delaware.

Changes to These Terms

We might need to update these terms occasionally. When we do, we'll email you about the changes and post the new version here. Major changes will include an explanation of what's different and why.

Contact Us

Questions about these terms? Something doesn't make sense? Just want to chat? Email us at legal@cstar.com and we'll get back to you quickly.

We're real people building software for real businesses. We want these terms to be fair for everyone.