Your data. Take it whenever you want.
How to Export
- Go to Settings → Team → Export.
- Find the Tickets section.
- Click JSON or CSV.
- The file downloads immediately.
You can also export Customers and Articles from the same page.
Formats
CSV: opens in any spreadsheet app. Good for quick reviews and sharing with people who live in Excel.
JSON: full structured data including custom fields and metadata. Better for backups and re-importing.
Bulk Edit Workflow
Need to update a bunch of tickets at once? Export as CSV, edit in a spreadsheet, then re-import using the Universal Importer (Settings → Team → Import). Set merge strategies to control which fields get overwritten.
Who Can Export
Exports are gated on the export_data permission. Owners, Admins, and Managers all have it, in both the Settings UI and via the API endpoint at GET /api/v1/teams/{teamId}/export. Librarian, Agent, and Spectator roles don't.
No Limits
Unlimited exports. No caps, no throttling.