How do I export my ticket data?
Your data, your rules. Export everything as CSV or JSON whenever you want. No limits.
Export Options
Full Export (All Tickets)
- Go to Settings > Export
- Select Tickets
- Choose your date range (or All Time)
- Select format:
- CSV - For spreadsheets and pivot tables
- JSON - For developers and custom integrations
- Click Export
- Download link shows up in your email when ready
Filtered Export
Need a specific slice? Filter first, then export:
- Go to Tickets
- Apply your filters (status, date, assignee, whatever you need)
- Click Export in the toolbar
- Choose format
- Download immediately (no waiting!)
What's Included
CSV Export
- Ticket ID, Subject, Status
- Customer name and email
- Created and updated dates
- Priority and tags
- Assignee
- First response time, resolution time
JSON Export
Everything in CSV plus:
- Full message history
- Attachments (as links)
- Custom fields
- Internal notes
- SLA data
Basically, the whole enchilada.
Scheduling Regular Exports
Want backups on autopilot? Set up scheduled exports:
- Go to Settings > Export > Scheduled
- Click Add Schedule
- Set frequency (daily, weekly, monthly)
- Choose format and delivery method
- Save
Files get emailed to you automatically. Set it and forget it (like a Ronco Rotisserie, but for data).
Data Retention
Exported files stick around for 7 days, then get auto-deleted to keep things tidy.
No Feature Gates
Everyone gets unlimited exports. $15/seat. Everything's included.