Privacy Policy

Our Approach to Privacy

At cStar, we believe privacy isn't something you should have to pay extra for or worry about. We collect only what we need to make our service work, we don't sell your data to anyone, and we're transparent about everything we do.

This isn't legal jargon designed to confuse you - it's a straightforward explanation of how we handle your information.

Information We Collect

Account Information

When you create an account, we collect:

Your name and email address
Company name (if provided)
Password (encrypted, obviously)
Billing information (processed securely by our payment provider)

Usage Data

To improve our service and provide support, we collect:

How you use cStar (which features, when, how often)
Technical information (browser, device, IP address)
Support conversations and tickets
Customer conversations you have through our platform

What We DON'T Collect

We don't track you across the web, we don't collect sensitive personal information we don't need, and we don't gather data from your customers unless they're using our support widget.

How We Use Your Information

To provide the service: Pretty obvious - we need your email to create your account, your company info to set up your workspace, etc.
To improve cStar: We analyze usage patterns to make the product better. All data is aggregated and anonymized.
To provide support: When you contact us, we use your information to help solve your problems.
To send important updates: Security alerts, billing notifications, major feature announcements. No spam, no marketing bullsh*t.
To prevent abuse: We monitor for unusual activity to protect our platform and other users.

Data Sharing

We don't sell your data. Period. That's not our business model and never will be.

We only share your information in these limited cases:

Service providers: Payment processing, email delivery, hosting - the essential services that keep cStar running. All are bound by strict privacy agreements.
Legal requirements: If we're legally compelled to share information (court orders, etc.), we'll notify you unless legally prohibited.
Business transfer: If cStar is acquired, your data would transfer with the service. We'd notify you and ensure the same privacy protections apply.

Data Security

We take security seriously:

All data is encrypted in transit and at rest
Regular security audits and updates
Limited access to customer data (only employees who need it to do their jobs)
Two-factor authentication for all admin accounts
Regular backups stored securely

Your Rights

You have control over your data:

Access: Request a copy of all data we have about you
Correction: Fix any incorrect information
Deletion: Delete your account and all associated data
Export: Download your data in a standard format
Opt-out: Stop non-essential communications

To exercise any of these rights, just email us at privacy@cstar.com. We'll respond within 7 business days.

Cookies & Tracking

We use minimal cookies and tracking:

Essential cookies: Keep you logged in, remember your preferences
Analytics: Understand how people use cStar to make it better (we use privacy-focused analytics that don't track individuals)
No third-party tracking: No Facebook pixels, Google ads tracking, or other creepy surveillance stuff

International Users

cStar is based in the United States, so your data is processed here. We comply with GDPR for European users and similar privacy laws worldwide. If you're outside the US and have questions about data transfers, contact us.

Changes to This Policy

We'll update this policy occasionally. When we do, we'll notify you by email and update the "Last updated" date at the top. Major changes will include a clear explanation of what's different and why.

Questions?

We know privacy policies are usually garbage. If anything here is confusing or you have questions, email us at privacy@cstar.com. We'll give you a straight answer.