Features

Keep the conversation together.

The next person helping a customer should have the whole story.

Shared inbox

Email, chat and contact forms in one workspace.

Customer history

Profiles, previous conversations and custom fields beside the ticket.

Team collaboration

Assignments, followers, internal notes and mentions.

Reply tools

Rich text, quick replies and file attachments.

Ticket organization

Tags, priorities, statuses, filters and saved views.

Conversation management

Merge related tickets, split a conversation and use bulk actions.

Response targets

SLA policies, business hours and breach tracking.

Give customers a way forward.

An answer they can find. A person they can reach.

Help center

Public articles, categories, search and article feedback.

Live chat widget

A customizable launcher with conversations, typing indicators and attachments.

Returning conversations

Customers can pick up an existing conversation and read its history.

Community

Topics, discussions, replies, reactions, notifications and moderation.

Customer satisfaction

Post-ticket surveys with ratings and written feedback.

Quick Help

Answers from your knowledge sources, with a path to your team.

Take routine work off your plate.

More time for the conversation that needs your attention.

AI reply drafts

Draft a response for an agent to review before sending.

Conversation summaries

Catch up on a conversation without rereading every reply.

Sentiment and tagging

Optional AI assistance for understanding and organizing tickets.

AI teammates

Configure an agent’s instructions, knowledge and connected tools.

Automation rules

Apply conditions and actions to route and update work.

Assignment rules

Assign work to a person or distribute it with round-robin routing.

Connected tools

Connect BetterStack, GitHub, Sanity, Sentry, Slack using your team’s accounts.

AI features need your team’s OpenRouter key and provider credits. You choose which features and agents use it.

Make your workday a little co-op.

Customer support takes energy. Your team deserves some joy along the way.

XP and levels

Turn everyday support work into visible progress.

Daily quests

Small goals to give the day a little direction.

Team boss battles

Take on a shared challenge together.

Achievements and streaks

Celebrate milestones and the work that got you there.

Seasons and leaderboards

A fresh chapter for your team’s progress.

Puzzles and rewards

A small brain break between the tricky tickets.

High fives and 1-Ups

Recognize someone who made the day better.

Cosmetic unlocks

Earn themes, badges and frames to make the workspace yours.

Bob

A curious little coworker with expressions, accessories and a soft spot for coffee.

Know how your team is doing.

See where customers need help and where your crew needs support.

Support metrics

Ticket volume, response and resolution times, SLA and CSAT reporting.

Agent dashboards

A personal view of work, activity and progress.

AI usage reporting

Track model usage, costs and AI agent activity.

Roles and permissions

Control who can answer, manage, publish and configure.

Team invitations

Bring your crew into the same workspace.

Workspace preferences

Themes, notification preferences and reduced-motion controls.

Build it into your product.

Your interface, your customer login, the same support conversation.

Headless customer chat

Build a chat interface that feels at home in your app.

JavaScript, React and Svelte SDKs

Customer chat, knowledge search and management APIs.

REST API

Work with tickets, customers, articles, community and game data.

Customer authentication

Connect verified customer identities to their conversations.

Signed webhooks

35 event types, with delivery history and retries.

CLI and MCP

Use cStar from your terminal and coding tools.

API keys and permissions

Separate public customer access from secret server credentials.

Library and Quick Help APIs

Put knowledge search and helpful answers into your own interface.