Exporting Your Team Data

Your data belongs to you. Export it anytime — no questions asked, no hoops to jump through.

Who Can Export

Only team owners can export data. This protects sensitive business information from being downloaded by anyone on the team.

How to Export

From Settings

  1. Go to Settings → Billing
  2. Click Export My Data
  3. A JSON file downloads immediately

From the Payment Required Modal

If your account is locked due to billing, you can still export:

  1. Click Export My Data in the modal
  2. Download your data
  3. Take your time deciding what to do next

We'll never hold your data hostage. Even if you don't pay, you can always get your data out.

What's Included

The export contains everything:

Data Type What's Exported
Tickets All tickets with full history
Customers All customer records and custom fields
Articles Your entire knowledge base
Messages Full conversation history
Team Members Member list with roles
Pending Invitations Outstanding team invites
Settings App settings, SLA configs, widget settings
CSAT Surveys All customer satisfaction responses
Webhooks Webhook configurations (URLs only, not secrets)

Export Format

The export is a single JSON file with this structure:

{
  "exportedAt": "2024-01-15T12:00:00Z",
  "exportVersion": "1.0",
  "team": { ... },
  "tickets": [ ... ],
  "customers": [ ... ],
  "articles": [ ... ],
  "messages": [ ... ],
  "members": [ ... ],
  "invitations": [ ... ],
  "settings": { ... },
  "csatSurveys": [ ... ],
  "webhooks": [ ... ],
  "summary": {
    "ticketCount": 1234,
    "customerCount": 567,
    "articleCount": 42,
    "messageCount": 8901,
    "memberCount": 5
  }
}

Using Your Export

The JSON format is widely compatible:

  • Backup — Store it somewhere safe
  • Analysis — Import into spreadsheets or BI tools
  • Migration — Use the data to move to another platform
  • Compliance — Provide to auditors or for data requests

Security Note

The export contains potentially sensitive customer data. Handle it accordingly:

  • Store in a secure location
  • Don't share publicly
  • Delete when no longer needed

Related Articles:

  • Canceling Your Subscription
  • Payment Required: What It Means
  • Billing Overview