Billing for Team Members

Not every team member needs to deal with billing — and that's by design. Here's what you need to know as an agent or admin.

Who Handles Billing?

Only team owners can:

  • Add or update payment methods
  • View invoices
  • Cancel the subscription
  • Export team data

If you're an admin or agent, you don't have access to these controls. This keeps billing secure and prevents accidental changes.

What You Might See

The Trial Banner

During your team's free trial, everyone sees a banner showing days remaining. This is just informational — you don't need to do anything. Your team owner will handle payment when the time comes.

The Payment Required Modal

If your team's billing lapses, you'll see a modal that says:

"Your team's subscription requires attention. Please contact your team owner to add a payment method and restore access."

The modal will show the owner's name and email so you can reach out to them.

What You CAN'T Do

  • Add a payment method (owner only)
  • View billing details or invoices (owner only)
  • Cancel the subscription (owner only)
  • Export team data (owner only)

This isn't about trust — it's about keeping billing simple and secure. One person handles the money, everyone else focuses on the work.

What You CAN Do

  • Use all cStar features normally
  • See the trial banner (informational only)
  • Contact your team owner if there's a billing issue
  • Keep crushing tickets while billing gets sorted out

If Your Team's Account Is Locked

When billing lapses, here's what happens for you:

  1. You'll see the Payment Required modal
  2. The modal shows your owner's contact info
  3. You can't access the app until billing is resolved
  4. Your work is safe — nothing is deleted

Your job: Ping your team owner and let them know. They'll sort it out.

Questions You Might Have

"Am I being charged personally?" No. Billing goes to the team owner's payment method, not yours. You don't need to provide any payment info.

"Can I upgrade the team?" No. Only the owner can manage billing. If you think the team needs something, talk to your owner.

"Will I lose my progress if billing lapses?" No. Your XP, level, achievements — all of it stays safe. Once billing is restored, everything picks up where it left off.

"Can I see how much the team pays?" The trial banner shows the seat count and cost. Other than that, billing details are private to the owner.

Related Articles:

  • Payment Required: What It Means
  • Billing Overview
  • Your 14-Day Free Trial