Not every team member needs to deal with billing. Here is how it works from your side.
Who Handles Billing
Only the team Owner (The Guildmaster) can:
- Add or update payment methods
- View invoices
- Cancel the subscription
If you are an Admin, Manager, Librarian, Agent, or Spectator, you do not have access to billing controls. This is by design -- keeping billing in one set of hands prevents accidental changes.
What You Might See
The Trial Banner
During the free trial, everyone sees a banner at the top of the screen showing days remaining, seat count, and projected monthly cost. This is informational only. Your Owner handles payment when the time comes.
The Payment Required Modal
If billing lapses, a modal appears explaining the situation and showing the Owner's name and email so you can reach out to them.
What Stays the Same During Billing Issues
Your data is safe. Tickets, customers, articles -- nothing is deleted during the grace period. Your XP, level, achievements, and game progress are all preserved. Once billing is restored, everything picks up where it left off.
Common Questions
Am I being charged personally? No. Billing goes to the Owner's payment method. You never need to provide payment information.
Can I upgrade the team? No. Only the Owner manages billing. If you think the team needs something, talk to your Owner.
Can I see how much the team pays? The trial banner shows the seat count and projected cost. Beyond that, billing details are private to the Owner.
Related Articles:
- Payment Required: What It Means
- Billing Overview
- Your 14-Day Free Trial