$15 per seat per month. That covers everything. No tiers, no feature gates, no "contact sales" pages hiding the real number.
How It Works
Every team member is a seat. Owners, Admins, Managers, Librarians, Agents -- they all count. Customers never count as seats.
One exception: Spectators. The first 3 Spectator seats on your team are free. Spectators beyond that are billed at the standard $15 rate.
Quick Math
- 3 agents + 1 owner = 4 seats = $60/month
- 5 agents + 1 owner + 2 spectators = 6 paid seats = $90/month (2 spectators free)
- 42 team members = depends on how many are spectators, but probably around $630/month (nice choice)
When you add someone, your next invoice adjusts automatically. When someone leaves, same deal. Stripe handles the proration so you only pay for what you use.
What You Get
Everything. That word gets thrown around a lot, so here is the actual list:
- Unlimited tickets
- Unlimited customers
- Unlimited knowledge base articles
- Full gamification system (XP, levels, boss battles, achievements, quests)
- SLA management with business hours
- CSAT surveys
- Webhooks and REST API access
- Chat widget with full customization
- Data import and export
- All future features
We do not hold features back for a "Pro" plan. If we build it, you get it.
Billing Cycle
- Monthly billing on the anniversary of your subscription start date
- Payments processed through Stripe
- Invoices and receipts available in your Stripe billing portal
Your 14-Day Trial
Every new team starts with a 14-day free trial. Full access, no credit card required. When the trial ends, you will see a prompt to subscribe. No surprise charges.
Who Manages Billing
Only team Owners can manage billing. This is intentional -- keeping payment controls in one set of hands prevents accidents and keeps things secure.
Related Articles:
- Your 14-Day Free Trial
- Adding a Payment Method
- Managing Your Subscription