Thoughts on support, gamification, and building software that doesn't suck.
Most gamification is decoration slapped on broken software. Real gamification is design — rooted in neuroscience, behavioral psychology, and about 10 billion percent more thought than a badge system.
I've been doing support for over a decade — and I still do it every day. The software always treated me like a machine. So I built something that treats agents like what they actually are — heroes.
We publish our price because hiding it is weird. No tiers, no negotiations, no 'contact sales.' Here's why, and why the enterprise pricing playbook needs to die.
You can feel it in every click. Software designed in a conference room by people who've never worked a queue. Here are the dead giveaways.