Feature Announcement
Accessibility Is Not a Feature — It's the Bare Minimum
We just shipped WCAG 2.1 AA compliance across the entire cStar platform. Here's why we did it, what it took, and why more support tools should care.
Thoughts on support, gamification, and building software that doesn't suck.
We just shipped WCAG 2.1 AA compliance across the entire cStar platform. Here's why we did it, what it took, and why more support tools should care.
A 3-minute cognitive warm-up before work isn't procrastination—it's preparation. Here's why we built puzzles into customer support software.
Why we built a radio station into customer support software — because ticket queues feel different with the right background music.