How-To Guide
The Psychology of Gamification: Why XP Actually Works
Gamification isn't about badges and leaderboards. It's about understanding what makes humans tick—and designing software that works with our brains, not against them.
Fresh Thoughts
The cStar Blog
Thoughts on support, gamification, and building software that doesn't suck.
Commentary
Why We Built cStar: A Love Letter to Support Agents
After a decade in customer support, I realized the software was designed for managers who've never answered a ticket. So I built something different.
Commentary
$15/Seat: Our Stance on Enterprise Pricing Games
We're not hiding our pricing behind "contact sales." We're not nickel-and-diming you with add-ons. Here's why—and why more software companies should do the same.
Commentary
5 Signs Your Support Software Was Built by People Who Never Did Support
You can always tell when software was designed in a conference room instead of a support queue. Here are the telltale signs—and what good design looks like instead.