How-To Guide
Building Your Public Knowledge Base
Your knowledge base is the first line of defense. Here's how to create one that actually helps customers find answers.
Fresh Thoughts
The cStar Blog
Thoughts on support, gamification, and building software that doesn't suck.
How-To Guide
Getting Started with cStar in 5 Minutes
From signup to your first resolved ticket in under 5 minutes. Here's exactly how to set up cStar for your team.
How-To Guide
Best Helpdesk Software for Small Teams in 2026: A Practical Guide
After a decade of answering tickets and evaluating every helpdesk I could get my hands on, here's what actually matters when your team is small and your budget isn't infinite.
How-To Guide
The Psychology of Gamification: Why XP Actually Works
Most gamification is decoration slapped on broken software. Real gamification is design — rooted in neuroscience, behavioral psychology, and about 10 billion percent more thought than a badge system.