Commentary
The $15/seat Promise
Why we charge $15/seat for everything, and why we think the support software pricing model is fundamentally broken.
Fresh Thoughts
The cStar Blog
Thoughts on support, gamification, and building software that doesn't suck.
Commentary
Why We Gamified Customer Support
Gamification in support isn't about making work into a game. It's about making the invisible visible — effort, growth, and team wins that would otherwise go unnoticed.
Commentary
Your Knowledge Base Is Lying to You (And Your Customers Are Paying for It)
Your 'Last Reviewed' timestamp is a lie. Your audit process is compliance theater. And someone once flushed a hamster because of a bad knowledge base article. We should talk about this.
Commentary
Why We Built cStar: A Love Letter to Support Agents
I've been doing support for over a decade — and I still do it every day. The software always treated me like a machine. So I built something that treats agents like what they actually are — heroes.
Commentary
$15/Seat: Our Stance on Enterprise Pricing Games
We publish our price because hiding it is weird. No tiers, no negotiations, no 'contact sales.' Here's why, and why the enterprise pricing playbook needs to die.
Commentary
5 Signs Your Support Software Was Built by People Who Never Did Support
You can feel it in every click. Software designed in a conference room by people who've never worked a queue. Here are the dead giveaways.