Keyboard Shortcuts
Work faster with these keyboard shortcuts.
Global Shortcuts
| Shortcut |
Action |
Ctrl/Cmd + K |
Quick search |
Ctrl/Cmd + N |
New ticket |
Ctrl/Cmd + / |
Show shortcuts help |
Esc |
Close modal/panel |
Ticket View
| Shortcut |
Action |
R |
Reply to ticket |
N |
Add internal note |
E |
Edit ticket |
C |
Close ticket |
P |
Change priority |
A |
Assign ticket |
Navigation
| Shortcut |
Action |
G then T |
Go to Tickets |
G then C |
Go to Customers |
G then L |
Go to Library |
G then S |
Go to Settings |
J |
Next item in list |
K |
Previous item in list |
Quick Replies
| Shortcut |
Action |
Ctrl/Cmd + Shift + R |
Open quick replies |
Type / then shortcut |
Insert quick reply |
Tips
- Hold
Shift for alternate actions
- Customize shortcuts in Settings
- Practice makes perfect!
Was this article helpful?