Commentary
The $15/seat Promise
Why we charge $15/seat for everything, and why we think the support software pricing model is fundamentally broken.
Fresh Thoughts
The cStar Blog
Thoughts on support, gamification, and building software that doesn't suck.
Comparison
cStar vs Intercom: Chat-First vs Agent-First Support
Intercom reimagined how companies talk to customers. cStar reimagined how the people behind those conversations feel about their work. Two philosophies, one honest comparison.
Comparison
Best Zendesk Alternatives in 2026: Options for Every Budget
I've used or evaluated most of these tools firsthand. Here's what I actually think about each one -- not a spreadsheet, but opinions earned in the trenches.
How-To Guide
Best Helpdesk Software for Small Teams in 2026: A Practical Guide
After a decade of answering tickets and evaluating every helpdesk I could get my hands on, here's what actually matters when your team is small and your budget isn't infinite.
Comparison
cStar vs Zendesk: An Honest Comparison for Small Support Teams
Zendesk was built for the enterprise buyer with a procurement department. cStar was built by a support agent who got tired of tools that treated him like a cog. Here's the honest breakdown.
Comparison
cStar vs Freshdesk: Which Helpdesk Fits Your Team?
Both start at $15/agent. One of them means it. An investigation into what happens after you click 'Get Started' on two very different helpdesk platforms.
Commentary
$15/Seat: Our Stance on Enterprise Pricing Games
We publish our price because hiding it is weird. No tiers, no negotiations, no 'contact sales.' Here's why, and why the enterprise pricing playbook needs to die.