Our Roadmap

LocalStorage helper consolidation, modal animation dedup, A11y warnings, full skill trees.

Add clipboard functionality to copy article content from Library detail panel.

In-app notifications for ticket assignments, updates, mentions, and achievements. Real-time bell icon with dropdown.

Track tickets resolved without customer follow-up. FCR bonus (+10% XP) and "First Try" achievement for 50 FCR tickets.

Internal marketing dashboard for cStar. Drag-drop assets for AI content generation, social media scheduling, newsletter creation, campaign tracking.

Import contacts and articles from Freshdesk to cStar. Extend the existing platform import system.

Translate tickets and responses automatically.

Import historical tickets from any platform, including message history and customer relationships. SLA state reconstruction or reset.

Address flaky tests: boss-battle, messages-flow, settings, widget, quick-replies.

Create and manage tickets directly from Slack. Bi-directional sync.

Weekly team-wide objectives with shared rewards. Close 100 tickets together, achieve 90% SLA compliance, get 20 five-star ratings.

Multi-day, team-wide bosses with massive HP. Every ticket closed by any team member deals damage. Unique raid rewards and leaderboards.

Purchasable items with gold that provide temporary bonuses: Double XP, Gold Rush, Combo Extender, Streak Shield, Boss Buster, Lucky Strike.

Semantic search across articles and quick replies using Supabase vector DB. Find content by meaning, not just keywords.

Random bonus periods affecting all players: Double XP Hour, Gold Rush, Boss Frenzy, Combo Carnival, Lucky Hour. 2-3 per day.

Special bonus period when ticket queue exceeds threshold. +25% XP/gold for all closes, "Backlog Buster" achievement. Deactivates when queue drops.

Supervisors can rate ticket handling quality (1-5). Quality score displays in ticket detail and agent metrics. Quality-based achievements.

Bosses drop random gear with gameplay effects. Rarities from Common to Legendary. Equipment slots, inventory UI, and collection achievements.

Treat work shifts as roguelike runs with temporary power-ups, ticket modifiers, class selection, and daily seeded leaderboards.

Suggest responses based on ticket content and knowledge base.

Native iOS/Android apps for on-the-go ticket management.

Fix bugs, polish the UI, and ensure all features work reliably. Bug hunting, design polish, UX improvements, performance checks, and flaky test fixes.

Built-in radio for support agents. Spotify integration, curated playlists for different moods (Focus FM, Hype Radio, cStar Talk podcast).

Transparent roadmap page, feature voting, admin dashboard with metrics.

Format messages with bold, italic, links, and lists. Toolbar appears automatically for longer messages.

Standard keyboard shortcuts (Enter=newline, Cmd+Enter=send), fixed list toggle, quick replies sync.

Upload files when replying to tickets. Mark messages as internal (agents-only, never emailed).

Optimized 88 database security policies. Fixed RLS vulnerabilities.

Resolved 370+ linting errors and fixed all TypeScript issues.

Light/dark themes, primary color customization, 3D arcade button styling throughout UI.

Hover menu on agent badge showing streak, gold, boss HP, tickets closed. Spring animations.

Profile settings (display name, avatar, bio), password change, timezone/date preferences.

Feature complete with all 10 phases: gamification, chat widget, CSAT surveys, boss battles, and more.

Add custom fields to tickets for team-specific data tracking.

Import contacts and articles from Intercom to cStar. Extend the existing platform import system.