Thoughts on support, gamification, and building software that doesn't suck.
Most knowledge bases look healthy on the surface — articles reviewed, metrics green, timestamps recent. But underneath? Content rot is quietly destroying your support quality. Here's why every audit system gets this wrong, and what we built instead.
A 3-minute cognitive warm-up before work isn't procrastination—it's preparation. Here's why we built puzzles into customer support software.
Both start at $15/agent. But the similarities end there. Here's an honest look at how cStar and Freshdesk compare for growing support teams.
Gamification isn't about badges and leaderboards. It's about understanding what makes humans tick—and designing software that works with our brains, not against them.
After a decade in customer support, I realized the software was designed for managers who've never answered a ticket. So I built something different.