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The $15/seat Promise
Why we charge $15/seat for everything, and why we think the support software pricing model is fundamentally broken.
The cStar Blog
Support lessons, product updates, and things we learned the hard way.
Tagged philosophy
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Why We Gamified Customer Support
Gamification in support isn't about making work into a game. It's about making the invisible visible: effort, growth, and team wins that would otherwise go unnoticed.
Commentary
Why We Built cStar: A Love Letter to Support Agents
I've been doing support for over a decade, and I still do it every day. The software always treated me like a machine. So I built something that treats agents like what they actually are: heroes.