Fresh Thoughts

The cStar Blog

Thoughts on support, gamification, and building software that doesn't suck.

Accessibility Is Not a Feature — It's the Bare Minimum

We just shipped WCAG 2.1 AA compliance across the entire cStar platform. Here's why we did it, what it took, and why more support tools should care.

After a decade in customer support, I realized the software was designed for managers who've never answered a ticket. So I built something different.

$15/seat. That's it. That's the pitch.