Commentary
The $15/seat Promise
Why we charge $15/seat for everything, and why we think the support software pricing model is fundamentally broken.
Fresh Thoughts
The cStar Blog
Thoughts on support, gamification, and building software that doesn't suck.
Commentary
Why We Gamified Customer Support
Gamification in support isn't about making work into a game. It's about making the invisible visible — effort, growth, and team wins that would otherwise go unnoticed.
Feature Announcement
Accessibility Is Not a Feature
We shipped WCAG 2.1 AA compliance across the entire cStar platform. Not because a lawyer told us to. Because if the adventure isn't for everyone, it isn't really an adventure.
Commentary
Why We Built cStar: A Love Letter to Support Agents
I've been doing support for over a decade — and I still do it every day. The software always treated me like a machine. So I built something that treats agents like what they actually are — heroes.