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Why We Gamified Customer Support
Gamification in support isn't about making work into a game. It's about making the invisible visible: effort, growth, and team wins that would otherwise go unnoticed.
The cStar Blog
Support lessons, product updates, and things we learned the hard way.
Tagged gamification
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Your Knowledge Base Is Lying to You (And Your Customers Are Paying for It)
Your 'Last Reviewed' timestamp is a lie. Your audit process is compliance theater. And someone once flushed a hamster because of a bad knowledge base article. We should talk about this.
Commentary
Why We Built cStar: A Love Letter to Support Agents
I've been doing support for over a decade, and I still do it every day. The software always treated me like a machine. So I built something that treats agents like what they actually are: heroes.