Bob vs. the Backlog
Meet the Bosses
14 bosses lurk in the support queue. You only see one when a rush of tickets summons it.
Threat levels
- Threat: Easy 7 bosses · levels 1 to 20
Enraged · Regeneration
- Threat: Medium 4 bosses · levels 21 to 50
Barrier Shield · Enraged · Regeneration
- Threat: Hard 3 bosses · levels 51 to 99
Barrier Shield · Enraged · Regeneration
The bosses
Threat: EasyUnknown boss 1 of 14.
It swallows tickets whole. Some of them are still inside.
Threat: EasyUnknown boss 2 of 14.
It edits your replies after you hit send. Badly.
Threat: EasyUnknown boss 3 of 14.
Your fix is live. It shows them yesterday's page anyway.
Threat: EasyUnknown boss 4 of 14.
Closed on Monday. Back on Tuesday. Closed again on Wednesday.
Threat: EasyUnknown boss 5 of 14.
Twelve flames, one exclamation mark, zero context.
Threat: EasyUnknown boss 6 of 14.
The email is on its way. It has been on its way since Tuesday.
Threat: EasyUnknown boss 7 of 14.
EVERYTHING IT SAYS ARRIVES LIKE THIS. Three times.
Threat: MediumUnknown boss 8 of 14.
A background process from somewhere much warmer than the server room.
Threat: MediumUnknown boss 9 of 14.
Answer one head and two more show up.
Threat: MediumUnknown boss 10 of 14.
One arm per person on the thread, and every arm is typing.
Threat: MediumUnknown boss 11 of 14.
Stone, moss and every untagged request since spring.
Rare sightingThreat: HardUnknown boss 12 of 14.
It keeps time on every ticket and grins when one breaches.
Threat: HardUnknown boss 13 of 14.
Six months of "we'll get to it", with fur and an appetite.
Rare sightingThreat: HardUnknown boss 14 of 14.
Somebody threw it in the trash. It remembers it all.
Can your team beat them all?
Every closed customer ticket lands a hit. Beat a boss to add it to your team's Bestiary, face and all.
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