Fresh Thoughts

The cStar Blog

Thoughts on support, gamification, and building software that doesn't suck.

Why We Built cStar: A Love Letter to Support Agents

After a decade in customer support, I realized the software was designed for managers who've never answered a ticket. So I built something different.

Josh · January 8, 2026 · 4 min read

Commentary

5 Signs Your Support Software Was Built by People Who Never Did Support

You can always tell when software was designed in a conference room instead of a support queue. Here are the telltale signs—and what good design looks like instead.

Josh · December 25, 2025 · 6 min read

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