Fresh Thoughts

The cStar Blog

Thoughts on support, gamification, and building software that doesn't suck.

Why We Built cStar: A Love Letter to Support Agents

I've been doing support for over a decade — and I still do it every day. The software always treated me like a machine. So I built something that treats agents like what they actually are — heroes.

Josh · January 8, 2026 · 6 min read

Commentary

5 Signs Your Support Software Was Built by People Who Never Did Support

You can feel it in every click. Software designed in a conference room by people who've never worked a queue. Here are the dead giveaways.

Josh · December 25, 2025 · 7 min read

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