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The cStar Blog

Thoughts on support, gamification, and building software that doesn't suck.

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How-To Guide

Building Your Public Knowledge Base

Your knowledge base is the first line of defense. Here's how to create one that actually helps customers find answers.

Josh Lopez · April 1, 2026 · 2 min read

Commentary

Your Knowledge Base Is Lying to You (And Your Customers Are Paying for It)

Your 'Last Reviewed' timestamp is a lie. Your audit process is compliance theater. And someone once flushed a hamster because of a bad knowledge base article. We should talk about this.

Josh Lopez · March 2, 2026 · 9 min read

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