Your data moves freely in cStar. Import from any platform, export whenever you need to.
Importing
The Universal Importer lives in Settings → Team → Import. It handles tickets, customers, and articles from any platform or spreadsheet.
Supported Formats
CSV, JSON, JSONL, NDJSON, XLSX, XML, and ZIP files. Up to 50MB per file, 10,000 records per import.
Auto-Detected Platforms
Zendesk, Freshdesk, Intercom, Help Scout, HubSpot, Front, Crisp, LiveAgent, and Zoho Desk. Generic CSV/JSON files work too. You map fields manually for those.
The 7-Step Wizard
- Upload the file
- Detect platform and entity type
- Map fields (auto-suggested based on column names)
- Match and Merge (handle existing records)
- Preview (see creates, updates, skips before anything changes)
- Execute (real-time progress)
- Summary (results and error details)
Smart Merge
When importing data that overlaps with existing records, choose per-field strategies: Always Update, Update if Empty, Never Update, Append, Append with Newline, or Merge Object.
Match records by email, prefixed ID, external ID, slug, or custom field.
Saved Configurations
Save your import setup after the first run. Load it for subsequent imports to skip detection and mapping entirely.
Exporting
Export lives in Settings → Team → Export. Download tickets, customers, or articles as JSON or CSV.
Permissions: Owners, Admins, and Managers all have export_data and can use either the Settings UI or the GET /api/v1/teams/{teamId}/export endpoint. Librarian, Agent, and Spectator roles don't.
The Round Trip
Export your data, edit it in a spreadsheet, re-import with merge strategies for targeted bulk updates. One of the most practical workflows in the whole platform.