Be The Change We use cStar to support cStar.
Our Story
From frustration to fair pricing — how cStar came to be.
- 2024We got fed up
After years paying too much for support tools, we started designing cStar.
- Fall 2025Built for ourselves first
We ran our own support on cStar to feel every rough edge.
- Spring 2026Closed beta
10–20 design partners helped us refine the core.
- Fall 2026Public launch
Simple, fair pricing. Everything included.
Our Mission is Crystal Clear
Small businesses deserve customer support tools that don't rob them blind. We've been there—spending hours configuring "simple" tools, getting surprise bills, fighting with customer service about features that should be basic.
Enough is enough. We built cStar because we believe in fair pricing, honest business practices, and software that just works. No consultants required. No PhD in software configuration needed.
The Problems That Drove Us to Action
I experienced these frustrations firsthand as a customer success lead. Every one of these pain points shaped how we built cStar.
"Affordable" Plans That Aren't
Start at $9/month, they said. Then you need integrations (+$20), automation (+$30), and decent support (+$50). Suddenly you're paying $109/month for "basic" features.
Feature Hostage Situations
Want to export your data? Upgrade to Enterprise. Need automation? That's a premium feature. Basic reporting? Sorry, that's Business tier only.
Complexity Overload
Enterprise tools with 847 settings, 23 different views, and workflows that require a PhD to configure. You just want to help customers, not become a software expert.
Support for Support Tools That Sucks
The irony: customer support software companies that provide terrible customer support. Chatbots, help docs that don't help, and support tickets that take weeks.
We Said "Enough" and Built cStar
Honest pricing. All features included. No hidden fees. No complexity. No nonsense.
Our Approach is Refreshingly Different
We took everything that sucks about customer support software and did the opposite.
Simple by Design
If a feature doesn't help you serve customers better, it doesn't exist in cStar. No bloat, no confusion, just the tools you actually need.
Honest Pricing
No hidden fees, no surprise charges, no "contact sales" nonsense. $15 per user gets you everything. Forever.
Small Team Focus
Built by people who understand small business challenges. Every decision is made with teams of 1-50 people in mind, not Fortune 500 corporations.
Our Values Guide Every Decision We Make
These aren't just words on a wall. They're the principles that shaped how cStar works.
Fair forever
Flat, transparent pricing. No feature gates. No upsells.
Sane defaults
Power without setup hell. Up and running in minutes.
Human‑first
Warm aesthetic. Clear language. Software that respects people.
Dogfood everything
We support cStar with cStar. If it’s not good enough for us, it doesn’t ship.
Dogfooding at cStar
- Support Fridays: everyone rotates in the queue weekly.
- Internal SLAs: P1 bug hotfix in 24h; P2 usability planned within 7 days.
- We publish metrics: our FRT, resolution, CSAT, and bug rate.
Why this matters
Feeling customers’ pain first makes the product better before it reaches you. It keeps us honest, fast, and focused on what truly helps small teams.
Ready to Break Free and Start Supporting?
Join the growing community of startups who chose sanity over complexity. Get all the features, none of the games, for one honest price.
No credit card required. No commitment. Just honest software.