We've Had Enough So We Built Something Better
Our Mission is Crystal Clear
Small businesses deserve customer support tools that don't rob them blind. We've been there—spending hours configuring "simple" tools, getting surprise bills, fighting with customer service about features that should be basic.
Enough is enough. We built cStar because we believe in fair pricing, honest business practices, and software that just works. No consultants required. No PhD in software configuration needed.
Built by CS Pros, for Growing Teams
Every feature is designed by someone who's been in the trenches of customer success. We've felt your pain, we've been ripped off too, and we're done with it.
The Problems That Drove Us to Action
I experienced these frustrations firsthand as a customer success lead. Every one of these pain points shaped how we built cStar.
"Affordable" Plans That Aren't
Start at $9/month, they said. Then you need integrations (+$20), automation (+$30), and decent support (+$50). Suddenly you're paying $109/month for "basic" features.
Feature Hostage Situations
Want to export your data? Upgrade to Enterprise. Need automation? That's a premium feature. Basic reporting? Sorry, that's Business tier only.
Complexity Overload
Enterprise tools with 847 settings, 23 different views, and workflows that require a PhD to configure. You just want to help customers, not become a software expert.
Support for Support Tools That Sucks
The irony: customer support software companies that provide terrible customer support. Chatbots, help docs that don't help, and support tickets that take weeks.
We Said "Enough" and Built cStar
Honest pricing. All features included. No hidden fees. No complexity. No nonsense.
Our Approach is Refreshingly Different
We took everything that sucks about customer support software and did the opposite.
Simple by Design
If a feature doesn't help you serve customers better, it doesn't exist in cStar. No bloat, no confusion, just the tools you actually need.
Honest Pricing
No hidden fees, no surprise charges, no "contact sales" nonsense. $15 per user gets you everything. Forever.
Small Team Focus
Built by people who understand small business challenges. Every decision is made with teams of 1-50 people in mind, not Fortune 500 corporations.
Our Values Guide Every Decision We Make
These aren't just words on a wall. They're the principles that shaped how cStar works.
Simplicity
Complex problems deserve simple solutions. If it's complicated, we're doing it wrong.
Transparency
No hidden fees, no surprise charges, no "contact sales" games. What you see is what you get.
Efficiency
Your time is valuable. We respect that by building software that just works without drama.
Empathy
We've been in your shoes and felt your frustrations. We built cStar to solve our own problems.
Ready to Break Free and Start Supporting?
Join the growing community of startups who chose sanity over complexity. Get all the features, none of the games, for one honest price.
No credit card required. No commitment. Just honest software.