Your data belongs to you. Export it whenever you want from Settings > Team > Export.

What You Can Export

  • Tickets -- Status, priority, tags, custom fields, metadata
  • Customers -- Email, name, phone, status, sentiment, tags, custom fields
  • Articles -- Content, categories, tags, visibility, SEO metadata

Export Formats

  • JSON -- Full structured data with nested fields. Best for backups or programmatic use.
  • CSV -- Flat format for spreadsheets and sharing.

Who Can Export

Owners, Admins, and Managers (anyone with the manage_settings permission).

Use Cases

  • Backups -- Regular data snapshots
  • Analysis -- Ticket data in spreadsheets for reporting
  • Compliance -- Data exports for audits
  • Bulk editing -- Export, modify in a spreadsheet, re-import with the Universal Importer

Files download directly to your device.

The Export-Edit-Import Workflow

One of the most useful patterns in cStar:

  1. Export as CSV from Settings > Team > Export
  2. Open in a spreadsheet and make your bulk changes
  3. Save as CSV
  4. Import with the Universal Importer, using Always Update for changed fields
  5. Preview your changes before executing

Spreadsheet-level bulk editing with merge protection.