Your data belongs to you. Export it whenever you want.
How to Export
Two paths:
From the dashboard. Go to Settings → Team → Export. Owners, Admins, and Managers see this section. Pick what you want, choose JSON or CSV, click Export. The file downloads to your device.
From the API. The same data is reachable at GET /api/v1/teams/{teamId}/export for anyone with the export_data permission. Useful for scripted backups or scheduled syncs.
What You Can Export
- Tickets: status, priority, tags, custom fields, metadata, dates
- Customers: email, name, phone, status, sentiment, tags, custom fields
- Articles: content, categories, tags, visibility, SEO metadata
- Full team export (Owner only): everything above plus messages, members, settings, webhooks, CSAT data
Export Formats
- JSON: full structured data with nested fields. Best for backups, migrations, or programmatic use.
- CSV: flat format that opens in any spreadsheet.
Permissions At a Glance
| Role | Settings UI | API endpoint |
|---|---|---|
| Owner | yes | yes |
| Admin | yes | yes |
| Manager | yes | yes |
| Librarian / Agent / Spectator | no | no |
Both surfaces gate on the export_data permission.
Use Cases
- Backups: regular data snapshots
- Analysis: ticket data in spreadsheets for reporting
- Compliance: data exports for audits
- Bulk editing: export, modify in a spreadsheet, re-import with the Universal Importer
The Export-Edit-Import Workflow
One of the most useful patterns in cStar:
- Export as CSV from Settings → Team → Export.
- Open in a spreadsheet and make your bulk changes.
- Save as CSV.
- Import with the Universal Importer, using Always Update for changed fields.
- Preview your changes before executing.
Spreadsheet-level bulk editing with merge protection.
Security Note
Exports may contain sensitive customer data. Store exported files securely and delete them when no longer needed.