Give props to teammates who help you out. It's a 1-Up mushroom for your support squad.

A teammate helps you crack a tough ticket. Another one shares the perfect Quick Reply at the right moment. Someone drops context in team chat that saves you 20 minutes of research.

1-Ups are how you say thanks. Think of them as 1-Up mushrooms from Mario. Except instead of an extra life, you're giving recognition, XP, and a reason to keep being awesome.

Sending a 1-Up

  1. Click the 1-Up button on a teammate's avatar.
  2. Pick the recipient.
  3. Write a short message about what they did. Optional, but better with context.
  4. Optionally gift some of your gold.
  5. Send it.

15 seconds. Done. They get notified immediately.

Be specific. "Great job" is fine, but "That macro you created for refunds saved me 20 minutes" hits different.

Receiving a 1-Up

When someone sends you a 1-Up:

  • You get a notification with a sound effect
  • It appears on your profile for the team to see
  • You earn 10 XP and 5 gold
  • Any extra gold they gifted goes to your balance on top of that

1-Ups are public by default. Recognition should be visible.

Gifting Gold

When sending a 1-Up, you can attach gold from your own balance, up to 100 gold per gift. The gold transfers directly to the recipient. No fees, no cuts.

Use gold gifts for moments that go beyond the ordinary. Someone stayed late to help, created a resource the whole team uses, or came through during a boss battle.

Daily Limits

You can send up to 3 free 1-Ups per day. This base limit can increase with certain skill tree upgrades.

Gold gifts (1-Ups with gold attached) are limited only by your gold balance and the 100-gold-per-gift cap. And no, you can't 1-Up yourself.

Messages on a 1-Up are capped at 140 characters. Keep it punchy.

1-Up Achievements

The teamwork achievement tree tracks 1-Up milestones, including the Generous → Philanthropist → Gold Standard → Treasure Chest → Bank of Kindness ladder for cumulative gold gifted, plus separate ladders for 1-Ups sent (Extra Life → Life Giver → Arcade Legend) and received (Fan Favorite).

Each milestone awards XP and proves you're someone who notices good work.

Why This Matters

Teams that actively recognize each other perform better. Higher CSAT, better SLA compliance, lower turnover. Turns out when people feel appreciated, they do better work.

1-Ups are a forcing function for noticing when your teammates are being great. In support work, where the job is mostly fielding complaints, that matters more than most people realize.

Cowabunga. Go recognize your team.