Learn about keyboard shortcuts.

Keyboard Shortcuts

Work faster with these keyboard shortcuts.

Global Shortcuts

Shortcut Action
Ctrl/Cmd + K Quick search
Ctrl/Cmd + N New ticket
Ctrl/Cmd + / Show shortcuts help
Esc Close modal/panel

Ticket View

Shortcut Action
R Reply to ticket
N Add internal note
E Edit ticket
C Close ticket
P Change priority
A Assign ticket
Shortcut Action
G then T Go to Tickets
G then C Go to Customers
G then L Go to Library
G then S Go to Settings
J Next item in list
K Previous item in list

Quick Replies

Shortcut Action
Ctrl/Cmd + Shift + R Open quick replies
Type / then shortcut Insert quick reply

Tips

  • Hold Shift for alternate actions
  • Customize shortcuts in Settings
  • Practice makes perfect!