Getting Started with Petrock
Hey there! Pixel here — quick tour of how Petrock's public library works.
What is this place?
This is Petrock's Public Library: a collection of helpful articles that anyone can browse to find answers. Think of it as your team's collective wisdom, organized and searchable.
How Customers Find Answers
1. Browse Categories
Articles are organized into categories. Click around to explore!
2. Search
Looking for something specific? Use the search bar at the top. A good search is like a treasure hunt.
3. Embedded Widgets
Petrock can add help widgets directly to their website. There are several types:
Accordion Widget A collapsible list of categories that expands when clicked. Great for FAQ pages!
<div data-cstar-library-accordion></div>
<script src="https://www.cstar.help/library/embed.js?team=742d44ea-48ec-49db-9c80-61ab286d269e&slug=petrock"></script>
Search Widget A search bar customers can use to find articles instantly.
<div data-cstar-library-search></div>
<script src="https://www.cstar.help/library/embed.js?team=742d44ea-48ec-49db-9c80-61ab286d269e&slug=petrock"></script>
Recently Viewed Widget Shows articles the customer recently looked at. Helpful for picking up where they left off!
<div data-cstar-library-recent></div>
<script src="https://www.cstar.help/library/embed.js?team=742d44ea-48ec-49db-9c80-61ab286d269e&slug=petrock"></script>
Still Need Help?
If a customer can't find what they're looking for, the chat widget connects them to a real human on the Petrock team.
Your public library is live. Edit or delete this article anytime — it's just here to show you the ropes.