Bring your Zendesk customers to cStar. Users, orgs, custom fields—all mapped.

Bring your Zendesk customers into cStar. The Universal Importer auto-detects Zendesk exports and maps fields for you.

How to Import

  1. Go to Settings → Team → Import.
  2. Upload your Zendesk users export. JSON is preferred. CSV works too.
  3. cStar detects the Zendesk format and pre-fills field mappings.
  4. Set the match key to email to prevent duplicates.
  5. Review the preview, then run the import.

For tickets, conversations, and custom fields, see the Migrating from Zendesk (Universal Importer) guide.

What Gets Imported

Zendesk Field cStar Field
name Name
email Email
phone Phone
tags Tags
notes / details Notes
user_fields Custom Fields
organization_name Company

The Zendesk user id is preserved as external_id on the imported customer. Useful for cross-system lookups later.

What Gets Skipped

  • Agent and admin accounts (only end-users import as customers)
  • Suspended users
  • Records missing both name and email

After Import

Find imported customers using:

  • The external_id field (their Zendesk user ID)
  • Tag filters
  • Customer search by name or email

Tips

  • Start with a small export (50-100 records) to verify mappings look right.
  • Use the Universal Importer's merge strategies if you already have data in cStar.
  • JSON exports from Zendesk carry more data than CSV exports.